Introduction
Crystalline Maintenance Inc. (“Crystalline Maintenance,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information is collected, how data is used, and how we safeguard your information when you visit our website or use our exterior maintenance services in the Lower Mainland, BC area.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and property address when you request a quote or contact us.
- Service Information: Details about the services you request, property conditions, and project specifications.
- Communication Records: Records of your correspondence with us, including emails, phone calls, and text messages.
- Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
How We Use Your Information
We use the information we collect to:
- Provide quotes and schedule services
- Communicate with you about your service requests
- Process payments and maintain business records
- Send follow-up communications and service reminders
- Improve our website and services
- Comply with legal obligations
Text Messaging and SMS Opt-In
We send non-marketing SMS only with your express consent, in accordance with CTIA messaging principles and carrier requirements. Program name: Crystalline Maintenance. Messages may include quote follow-ups, appointment scheduling and reminders, service updates, and customer support replies. We do not send promotional or marketing text messages through this program.
SMS opt-in details. You may opt in by: (1) checking the optional, non-marketing SMS consent checkbox on our quote form at https://crystallinemaintenance.ca/booking (the checkbox is not pre-selected; you must check it and submit the form); (2) verbal consent during a phone call; (3) consent in person; or (4) texting 778-653-7131 (we confirm opt-in before ongoing service messages). Consent to receive texts is not required to submit the quote form or purchase services.
On our quote form, the SMS consent checkbox appears above the submit button with STOP and HELP instructions and message frequency and data rate disclosures. Links to this Privacy Policy and our Terms of Service appear on the form below the submit button. Sample consent language on the form: “By checking this box, I consent to receive non-marketing text messages from Crystalline Maintenance Inc. about my quote request. Message frequency varies, message & data rates may apply. Text HELP for assistance, reply STOP to opt out.”
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help at 778-653-7131 or info@crystallinemaintenance.ca.
No sharing of SMS opt-in. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell mobile numbers or buy SMS lead lists.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. SMS opt-in data and mobile numbers collected for text messaging are not shared with third parties for marketing or promotional purposes, as described above. We may share other information only in the following circumstances:
- Service Providers: With providers who help us operate our business (for example, payment processors). SMS opt-in consent is not shared with them for their own marketing use.
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement appropriate technical and organizational data security practices to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or update of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of text messages by replying STOP to unsubscribe
- Withdraw consent where applicable
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and measure advertising performance (including Google Tag Manager and Google Ads). You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@crystallinemaintenance.ca
- Phone: 778-653-7131